ITIL Event Management Process
itsm Treursić2018-04-08T12:18:02+00:00File type: PPT Number of slides: 26
This Document contains detailed description of the ITIL v3 Event Management Process, including: - Key definitions - Purpose and Objectives
ITIL Access Management Process
itsm Treursić2018-04-08T12:11:32+00:00File type: PPT Number of slides: 19
This Document contains detailed description of the ITIL v3 Access Management Process, including: - Key definitions - Purpose and Objectives
ITIL Service Strategy Overview
itsm Treursić2018-04-08T12:04:42+00:00File type: PPT, PDF Number of slides: 49
ITIL Service Strategy overview. Introduction to ITIL: - What is ITIL? - How can ITIL Help your organisation? What is a Service: - Definition of a service - Output vs. Outcome - Service Value - Utility and Warranty - Value
ITIL Configuration Management Process
itsm Treursić2018-04-08T11:52:22+00:00File type: PPT, PDF Number of slides: 29
ITIL Configuration Management is essential Process in Service Transition. Process is contained in ITIL Service Transition book. Document describes the process in detail
Implementing Service Level Management (SLM) – PPT
itsm Treursić2021-01-06T07:08:20+00:00File type: PPT, PDF Number of slides: 34
This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.
ITIL Service Level Management (SLM) – Process & Implementation
itsm Treursić2018-04-08T11:35:24+00:00File type: PPT, PDF Number of slides: 45
Document describes the process in detail including very detailed description of Process flow steps.
ITIL Problem Management Workflow – Process Guide
itsm Treursić2018-04-08T11:28:21+00:00File type: Word, PDF Number of pages: 50
This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
ITIL Request Fulfillment Workflow – Process Guide
itsm Treursić2018-04-08T11:15:45+00:00File type: Word with PDF Number of pages: 36
This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
ITIL Change Management Process – PPT
itsm Treursić2018-04-08T10:57:13+00:00File type: PPT, PDF Number of slides: 32
Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges.
ITIL Request Fulfillment Process – Detailed
itsm Treursić2018-04-08T10:45:58+00:00File type: PPT, PDF Number of slides: 22
This Document contains detailed description of the ITIL v3 Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
