ITS Poster - Incident Management

Uspješno smo se prilagodili novonastaloj situaciji te od 4/2020 naše seminare nudimo kao interaktivne webinare. Virtualna učionica / Interkativni webinari su trenutna alternativa seminarima u učionici. Ujedno, cijene su za ovu varijantu edukacije 50% cijene seminara u učionici...
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ITIL 3 POSTER & OVERVIEW

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ITIL 3 KVALIFIKACIJSKA SHEMA

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TRANZICIJA ITIL 3 NA ITIL 4

ITIL 3 Seminare nudimo i kao E-learning...
ITIL 3 E-LEARNING

Sukladno situaciji, ITIL 3 seminare do daljnjega ne nudimo u učionici. Ipak, "digitalno smo se transformirali" te kao alternativu nudimo virtualnu učionicu (interaktivni webinari) ili E-learning. ... Svejedno, nadamo se da se u dogledno vrijeme vidimo i u učionici!
ITIL 3 SEMINARI U UČIONICI

ITIL Incident Management process

ITIL Service Operation

Portfolio Management

Demand Management

Service Level Management

Design Coordination

Change Management

Knowledge Management

Incident Managemnt

Problem Management

Access Management

7 step Improvement Process

ITIL E-learning

ITIL Foundation

 ITIL Service Strategy
ITIL Service Design
 ITIL Service Transition
 ITIL Service Operation
 ITIL Continual Service Improvement

 ITIL Operational Support & Analysis
 ITIL Service Offerings & Agreements
 ITIL Planning, Protection, Optimisation
 ITIL Release, Control & Validation

 ITIL Expert - ITIL MALC

 ITIL Practitioner

Purpose

To restore normal service operation as quickly as possible and minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained. (‘Normal service operation’ is defined here as service operation within SLA limits.)

Triggers

  • user contacts the service desk
  • user completes a web-based incident-logging screen
  • event management tool automatically raises the incident
  • technical staff notices potential failures and raise an incident or ask the service desk to do so
  • suppliers sending notification of a potential or actual difficulty

Triggers

  • user contacts the service desk
  • user completes a web-based incident-logging screen
  • event management tool automatically raises the incident
  • technical staff notices potential failures and raise an incident or ask the service desk to do so
  • suppliers sending notification of a potential or actual difficulty

Triggers

  • user contacts the service desk
  • user completes a web-based incident-logging screen
  • event management tool automatically raises the incident
  • technical staff notices potential failures and raise an incident or ask the service desk to do so
  • suppliers sending notification of a potential or actual difficulty

Naša ponuda Lean seminara (e-learning):

Lean Foundation and Management Overview (Level 1)

Lean Master Belt Practitioner (Level 1 and 2)

Termini seminara i radionica

Katalog / Cjenik seminara i radionica

Prijava seminara i radionica

Termini seminara i radionica

Katalog / Cjenik seminara i radionica

Prijava seminara i radionica

Jezici koje govorimo: hrvatski, engleski i njemački.

Za sve dodatne informacije, konaktirajte nas na

E-mail: info@itsm.hr.

Naša baza znanja!

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(posteri, ispitna pitanja, aplikacije, PPT-ovi, checkliste,...)

ITIL
Cobit
Information Security
SCRUM / AGILE
PMP/PMI
PRINCE2

Neki od pojmova koje možete pronaći u našoj bazi znanja ...

COBIT 5 Key diagrams
COBIT 5 Tool-Kit 
SCRUM Poster (3 Pigglets)
SCRUM Poster
SCRUM Sprint Poster
SCRUM SBOK Guide, 2013
PRINCE2 Foundation Pre-course

Naša E-LEARNING ponuda!

COBIT 5 (e-learning):
COBIT 5 Foundation

TOGAF seminari (e-learning):
TOGAF Essentials 2018 * TOGAF 9 Foundation * TOGAF 9 Certified * TOGAF Foundation & Certified * TOGAF Certified and Implementation

IT4IT seminari (e-learning):
IT4IT Foundation

Archimate seminari (e-learning):
Archimate 3 Practitioner

BPMN 2.0 seminari (e-learning):
BPMN 2.0 Foundation

LEAN seminari (e-learning):
Lean Foundation and Management Overview (Level 1) * Lean Master Belt Practitioner (Level 1 and 2)

SIX SIGMA seminari (e-learning):
Six Sigma Foundation Green Belt * Six Sigma Advanced

PRINCE 2 seminari (e-learning):
PRINCE 2 Foundation *PRINCE 2 Practitioner

SCRUM/AGILE seminari (e-learning):
Scrum Developer Certified (SDC) *Scrum Master Certified (SMC) * Scrum Product Owner Certified (SPOC) * Agile Expert Certified (AEC)

Information security (e-learning):
ISACA Certified Information Security Auditor (CISA) * ISACA Certified Information Security Manager (CISM)) * Systems Security Certified Profesional (SSCP) * Certified Information Systems Security Professional (CISSP)

RESILIA seminari (e-learning):
RESILIA Foundation *RESILIA Practitioner

CompTIA (e-learning):
CompTIA A+ * CompTIA Linux * CompTIA Network * CompTIA Security

PMP (e-learning):
PMP Certification Training * PMI Introduction * PMI Executive Strategy and Management * PMI Quality Management * PMI Risk Management * PMI Schedule and Cost Control * PMI Scope and Requirements * PMI Managing Project Teams * PMI Strategic Planning * PMI Project Management Skills for Non-project Managers

ITIL (e-learning):
ITIL v3 FOUNDATION:
ITIL v3 Foundation
ITIL v3 INTERMEDIATE - Lifecycle:
Lifecycle - Service Strategy (SS) * Lifecycle - Service Design (SD) * Lifecycle - Service Transition (ST) * Lifecycle - Service Operation (SO) * Lifecycle - Continual Service Improvement (CSI)
ITIL v3 INTERMEDIATE - Capability:
Capability - Operational Support and Analysis (OSA) *Capability - Release, Control and Validation (RCV) *Capability - Planning, Protection and Optimization (PPO) *Capability - Service Offerings and Agreements (SOA)
ITIL v3 EXPERT:
Managing Across Lifecycle
ITIL v3 PRACTITIONER:
ITIL Practitioner

HOT DOWNLOADS!

ITIL poster

Poster! ITIL v3 Service Lifecycle model, ITS Partner - free download!

Poster! Implementing IT Service Management, ITS Partner - free download!

ITIL poster, CFN people CSE(Controlled Service Environment) Implementation roadmap - poster – Glenfis ) Android App - ITIL ® v3 Foundation Exam Questions Apple App - ITIL ® v3 Foundation Exam Questions