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CITATI:
ITIL
“Changing practices is one thing; changing minds is quite another”
— Mike Cohn
“Making people prioritize by value forces them to produce that 20 percent first. Often by the time they’re done, they realize they don’t really need the other 80 percent, or that what seemed important at the outset actually isn’t.”
― Jeff Sutherland, Scrum: The Art of Doing Twice the Work in Half the Time
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