ITIL Service Strategy Overview – PPT and supporting PDF
File type: PPT, PDF
Number of pages: 49
ITIL Service Strategy overview. Introduction to ITIL: – What is ITIL? – How can ITIL Help your organisation? What is a Service: – Definition of a service – Output vs. Outcome – Service Value – Utility and Warranty – Value
Ivana Nissen, osnivačica ITS Partner d.o.o.
Kontakt: ivana.nissen@itsm.hr
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