ITIL Service Level Management (SLM) – Process & Implementation
Lem Treursić2018-04-17T18:49:43+00:00File type: PPT, PDF Number of slides: 45
Document describes the process in detail including very detailed description of Process flow steps.
ITIL Problem Management Workflow – Process Guide
Lem Treursić2018-04-17T18:51:59+00:00File type: Word, PDF Number of pages: 50
This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
ITIL Request Fulfillment Workflow – Process Guide
Lem Treursić2018-04-17T18:52:51+00:00File type: Word with PDF Number of pages: 36
This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
ITIL Change Management Process – PPT
Lem Treursić2018-04-17T18:54:02+00:00File type: PPT, PDF Number of slides: 32
Document describes the process in detail including Process flow, key definitions, process roles, CSFs, KPIs, Risks and Challenges.
ITIL Request Fulfillment Process – Detailed
Lem Treursić2018-04-17T18:55:12+00:00File type: PPT, PDF Number of slides: 22
This Document contains detailed description of the ITIL v3 Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
ITIL Service Level Management (SLM) Template – Process Guide
Lem Treursić2018-04-17T18:59:42+00:00File type: Word, PDF Number of slides: 66
This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.
ITIL Problem Management Process
Lem Treursić2018-04-17T19:02:28+00:00File type: PPT, PDF Number of slides: 27
This Document contains detailed description of the ITIL v3 Problem Management Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
Incident Management – ITIL v3, Process Guide – Word, Visio
Lem Treursić2018-04-17T19:37:51+00:00File type: Word with Visio diagram Number of pages: 68
This document is a template for Incident Management (IM) process according to ITIL v3 best practice and ISO 20000.
Incident Management – ITIL v3, PPT
Lem Treursić2018-04-17T19:52:20+00:00File type: PPT Number of slides: 34
Document describes the ITIL Incident Management Process in detail including very detailed description of Process flow steps.
ITIL v3 – 2011 Lifecycle Poster – printable in A1, A2, A3
Lem Treursić2018-04-17T19:46:47+00:00File type: PDF Number of pages: 1
Poster describes ITIL Lifecycle model: Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement.
