File type: Word, PDF Number of pages: 50
This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
File type: Word with PDF Number of pages: 36
This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
File type: Word, PDF Number of slides: 66
This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.
File type: Word with Visio diagram Number of pages: 68
This document is a template for Incident Management (IM) process according to ITIL v3 best practice and ISO 20000.
