Service Desk Institute (SDI) – Education and certification
SDI is the leading professional body for everyone working in the IT service and support industry. The Institute has been connecting IT service professionals across the globe since 1988.
SDI sets the internationally recognised best practice standards for service desks and service desk professionals. It is these standards which form the basis for the SDI professional qualifications programme and the service desk certification programme.
Delivering exceptional, fun and inspirational experiences for everyone working in IT support, SDI is here to support you in making your service desk be the best it can possibly be.
The SDI Service Desk standard has been designed to look closely at all aspects of the service desk operation in terms of management, staff, resources, tools, training and delivery, strategy, planning and continual service improvement.
The standard forms the basis of SDI’s Service Desk Certification, this provides the only industry, standard-based, accreditation programme, against which desks are formually audited and awarded a star rating, specifically designed to certify service desk quality.
Service Desk Institute poster (free download)
The nine standards in the SDI excellence model are:
- Leadership
- People
- Policy & Strategy
- Resources
- Process & Procedure
- People Results
- Customer Results
- Society Results
- Key Performance Results
Service Desk Institute – education offering
Service Desk Institute & Help Desk Institute
€479.00Add to cart
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