ITIL 4 QUALIFICATION SCHEME

ITIL 4 Foundation is available since 02/ 2019 and all other ITIL 4 modules are announced for H2 2019.

…ITIL 4 certification scheme is aligned with ITIL v3 and has been streamlined to provide clear paths for practitioners to continue their ITIL journey…

“You can’t stop the future
You can’t rewind the past
The only way to learn the secret
…is to press play.”
― Jay Asher, Thirteen Reasons Why

ITIL 4 E-LEARNING
ITIL 4 CLASSROOM TRAINING

ITIL 4 – Qualification scheme

ITIL 4 has been designed to help organizations meet the increasing demand from the current complex digital environment. The new scheme has been designed to be backwards compatible with ITIL v3 and streamlined to encourage conversion beyond ITIL Foundation level.

The ITIL 4 Certification Scheme comprises of the following modules:

  • ITIL Foundation
  • ITIL Specialist modules (3)
  • ITIL Strategist
  • ITIL Leader
  • ITIL Master

To obtain the designation ITIL Managing Professional (ITIL MP) or ITIL Strategic Leader (ITIL SL), the professional must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

The ITIL 4 certification scheme is aligned with ITIL v3 and has been streamlined to provide clear paths for practitioners to continue their ITIL journey.

ITIL®  4  – Qualification scheme

ITIL 4 Foundation

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

ITIL 4 Foundation certificate is a pre-requisite for all other modules in ITIL certification scheme.

The ITIL 4 Foundation certification is designed as an introduction to ITIL 4 and enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

The certification can help:

  • Those who require a basic understanding of the ITIL framework
  • Those who want to understand how ITIL can be used to enhance IT service management
  • IT professionals or others working within an organization that has adopted ITIL.

However, the ITIL Foundation certification can benefit anyone who has an interest in IT service management.

ITIL 4 Foundation candidates will have an understanding of the following:

  • A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL 4
  • The four dimensions of Service Management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

ITIL Foundation exam

To take the ITIL Foundation exam, no prerequisite is required.

ITIL Foundation exam format

  • Multiple choice examination questions
  • 40 questions
  • 26 marks required to pass (out of 40 available) – 65%
  • 60 minutes’ duration
  • Closed book.

After ITIL 4 Foundation, one can obtain the designation ITIL Managing Professional (ITIL MP) or ITIL Strategic Leader (ITIL SL). In order to do so,  the professional must complete all modules in each stream, with ITIL Strategist being a universal module for both streams.

ITIL 4® Managing Professional (ITIL MP)

ITIL Managing Professional (ITIL MP) targets IT practitioners working within technology and digital teams across businesses. The Managing Professional (MP) stream provides practical and technical knowledge about how to run successful IT projects, teams and workflows.

This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools.

This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods.

It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.

ITIL Specialist Create, Deliver and Support is aimed at ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

This module covers all types of engagement and interaction between a service provider and their customers, users, suppliers and partners. It focusses on the conversion of demand into value via IT enabled services.

The module covers key topics such as SLA design, multi-supplier management, communication, relationship management, CX and UX design, customer journey mapping, and more.

It will provide candidates with the tools to increase stakeholder satisfaction which is integral to business success in the current competitive landscape.

ITIL Specialist Drive Stakeholder Value is aimed at practitioners responsible for managing and integrating stakeholders, those that focus on customer journey and experience, and those that are responsible for fostering relationships with partners and suppliers.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

This module explores the ways in which digital organizations and digital operating models function in high velocity environments. It will help aspiring organizations, to operate in a similar way to successful digitally-native organizations.

This module includes the use of working practices such as Agile and Lean, and technical practices and technologies such as Cloud, Automation, and Automatic Testing, focusing on rapid delivery of products & services to obtain maximum value.

ITIL Specialist High Velocity IT is aimed at IT managers and practitioners involved in digital services or digital transformation projects working within or towards high velocity environments. Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a prerequisite.

This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.

It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

ITIL Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Therefore, it is the universal module, that will be a key component of both, ITIL Managing Professional and ITIL Strategic Leader streams.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

ITIL 4® Strategic Leader (ITIL SL)

ITIL Strategic Leader recognises the value of ITIL, not just for IT Operations, but for all digitally enabled services. Becoming an ITIL Strategic Leader (ITIL SL) demonstrates that the professional has a clear understanding of how IT influences and directs business strategy.

This module will focus on the alignment of digital business strategy with IT strategy. The module also covers how disruption from new technologies are impacting organizations in every industry and how business leaders are responding.

The pace of evolution in the digital world has never been so fast and organizations need to be flexible and adapt to the ever-changing environment if they want to keep providing value to their customers while remaining competitive in the marketplace.

The IT & Digital Strategy module adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders.

The module will help IT leaders and aspiring leaders build and implement effective IT and digital strategy that can tackle digital disruption and drive success.

Accredited training for the ITIL Strategic Leader modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite. In addition, the ITIL Leader modules requires a minimum of three years of IT managerial experience.

This module provides individuals with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.

The module covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization’s advantage.

It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

ITIL Strategist Direct Plan and Improve is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

Therefore, it is the universal module, that will be a key component of both, ITIL Managing Professional and ITIL Strategic Leader streams.

Accredited training for the ITIL Managing Professional modules is mandatory to enable full understanding of the core material. All modules have ITIL 4 Foundation as a pre-requisite.

ITIL® Master Certificate – IT Service Management

The ITIL® Master certification validates your ability to apply the principles, methods and techniques from ITIL in the workplace.

To achieve the ITIL Master certification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from the ITIL Framework and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

The ITIL® Master certification validates your ability to apply the principles, methods and techniques from ITIL in the workplace.

To achieve the ITIL Master certification, you must be able to explain and justify how you have personally selected and applied a range of knowledge, principles, methods and techniques from the ITIL Framework and supporting management techniques, to achieve desired business outcomes in one or more practical assignments.

Every ITIL Master candidate will select a different range of experiences that are personal to them, so there is no fixed syllabus for this qualification. There is also no prescribed training course since the theory being tested will vary depending on the nature of the situation each candidate will choose.

To be eligible for the ITIL Master certification, you must:

  • have achieved the ITIL Expert certificate; and
  • have worked in IT service management for at least five years in leadership, managerial, or higher management advisory levels.

In order to achieve your ITIL Master certificate, you must ensure you have extensive practical hands-on experience with ITIL and can demonstrate active involvement in implementation of the practices.

More details on ITIL 4 Master in late 2019.

ITIL is currently evolving from ITIL v3 to ITIL 4…

Recommended routes for candidates:

  • New to ITIL:  Start your journey with ITIL 4 Foundation
  • ITIL Foundation certified (any version) or ITIL v3 up to 6 credits collected: Keep your skills up-to-date and take ITIL 4 Foundation
  • ITIL v3 more than 6 credits collected: Continue your ITIL v3 journey – continue building skills. Collect 17 credits for an easy transition to ITIL Managing Professional
  • ITIL Expert/Master: Take ITIL Managing Transition module as soon as it is released.

Transition from ITIL v3 to ITIL 4 via…

ITIL Managing Professional Transition Module

Achievements of individuals who have progressed through the ITIL v3 certification scheme will be recognised. Therefore, is created the ITIL Managing Professional Transition Module. Successful completion of this module will provide a candidate with the ITIL Managing Professional (ITIL MP) designation.

  • The ITIL Managing Professional Transition Module is designed for ITIL v3 candidates who are ITIL Experts or who have achieved 17 credits from across the v3 scheme.
  • After achieving the ITIL Managing Professional (ITIL MP) designation, if the candidate is interested in pursuing the ITIL Strategic Leader stream, they would only need to complete the ITIL Leader Digital & Strategy module to become eligible for ITIL Master.
  • The transition module will cover the core elements from the ITIL Managing Professional stream. It will have a mandatory training element and exam, enabling v3 candidates to transition their existing designations into the new ITIL 4 certification scheme.

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