ITIL Problem Management Workflow – Process Guide – Word, PDF
File type: Word, PDF
Number of pages: 50
This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
Ivana Nissen, osnivačica ITS Partner d.o.o.
Kontakt: ivana.nissen@itsm.hr
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