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ITS Partner was founded in 2006 and specializes in IT Service Management ( ITSM ) and Business Service Management ( BSM ) training and consulting with a focus on ITIL best practices.
In cooperation with Flevy – Marketplace for Premium Business Documents we are offering some business documents and templates that could be usefule in your ITIL /ITSM projects and Workshops/Presentations. For further details visit our web shop …
ITIL Service Level Management (SLM) – Process & Implementation
File type: PPT, PDF Number of slides: 45
Document describes the process in detail including very detailed description of Process flow steps.
ITIL Service Level Management (SLM) Template – Process Guide
File type: Word, PDF Number of slides: 66
This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.
ITIL Service Strategy Overview
File type: PPT, PDF Number of slides: 49
ITIL Service Strategy overview. Introduction to ITIL: - What is ITIL? - How can ITIL Help your organisation? What is a Service: - Definition of a service - Output vs. Outcome - Service Value - Utility and Warranty - Value
Our distinctive contribution to the promotion of ITIL v3 is our ITIL Service Lifecycle Poster. The first version of the poster was issued in 2011 , and within a few years of its existence, the poster has found its place on the walls of many organizations word wide. Poster was accompanied by several articles in international publications ( e.g. In Article itSMF International Magazine “At your Service”). Newest version of the poster can be purchased in our shop, while the version of the poster from 2014, we give for a free download:
ITIL poster, version 2014, FREE DOWNLOAD
In our projects we use global best practices and standards, but also recognize and acknowledge the particularities of organization itself . The satisfaction of our customers is always our top priority.
Our approach is individual and different!
Ivana Nissen
ITS Partner d.o.o. – General information
ITS Partner d.o.o.
Prisavlje 2
10000 Zagreb
Croatia
Mobile: +385 99 21 00 452
E-mail: info@itsm.hr
MBS: 080576759
VAT ID: HR75227041170
Registration: Commercial Court Zagreb, Croatia
€479.00Add to cart
HOT DOWNLOADS!
Poster! ITIL v3 Service Lifecycle model, ITS Partner - free download!
Poster! Implementing IT Service Management, ITS Partner - free download!
ITIL poster, CFN people CSE(Controlled Service Environment) Implementation roadmap - poster – Glenfis ) Android App - ITIL ® v3 Foundation Exam Questions Apple App - ITIL ® v3 Foundation Exam Questions
