Service Desk Institute (SDI) – service packages
SDI is the leading professional body for everyone working in the IT service and support industry. The Institute has been connecting IT service professionals across the globe since 1988.
SDI sets the internationally recognised best practice standards for service desks and service desk professionals. It is these standards which form the basis for the SDI professional qualifications programme and the service desk certification programme.
Delivering exceptional, fun and inspirational experiences for everyone working in IT support, SDI is here to support you in making your service desk be the best it can possibly be.
Our Service Desk Institute Poster ( free download)
The SDI Service Desk standard has been designed to look closely at all aspects of the service desk operation in terms of management, staff, resources, tools, training and delivery, strategy, planning and continual service improvement.
The standard forms the basis of SDI’s Service Desk Certification, this provides the only industry, standard-based, accreditation programme, against which desks are formually audited and awarded a star rating, specifically designed to certify service desk quality.
Service Desk Institute poster (free download)
The nine standards in the SDI excellence model are:
- Leadership
- People
- Policy & Strategy
- Resources
- Process & Procedure
- People Results
- Customer Results
- Society Results
- Key Performance Results
Service Desk Institute consulting
Service Desk Institute Assessment – Accredited SDI Auditor is conducting an audit of your IT support according to 60 support center standards finishing in a detailed report on the readiness of the organization for the Audit and certification. Report will also point out the areas where improvement is possible as well as potential risks.
The assessment will give you an objective image of your IT support stranghts and weaknesses and specifically point out areas for improvement.
Consulting services according to SDI standards – Improvement of your IT support according to 60 support center standards.
Service Desk Institute Audit – Accredited SDI Auditor is conducting an audit of your IT support according to 60 support center standards finishing in a detailed official report and a final score. If necesery chriteria is satisfied, organization will be granted an internationally recognised certificate in quality issued by Service Desk Institute. In the alternative, auditor will provide organization with the specific corective actions to be taken in the period of 6 months. Provided the measures are met in agreed period, certificate will be issued at that time.
Service Desk Institute – training offer
€479.00Add to cart
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