Implementing Service Level Management (SLM) – PPT
File type: PPT, PDF
Number of slides: 34
This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.
File type: PPT, PDF
Number of slides: 34
This presentation describes steps for Implementing a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.