Incident Management – ITIL v3, PPT
File type: PPT
Number of slides: 34
Document describes the ITIL Incident Management Process in detail including very detailed description of Process flow steps.
File type: PPT
Number of slides: 34
Document describes the ITIL Incident Management Process in detail including very detailed description of Process flow steps.
Ivana Nissen2021-01-06T07:23:18+00:00
itsm Treursić2018-04-08T12:11:32+00:00
itsm Treursić2018-04-08T12:04:42+00:00
itsm Treursić2018-04-08T11:52:22+00:00
itsm Treursić2021-01-06T07:08:20+00:00
itsm Treursić2018-04-08T11:35:24+00:00
itsm Treursić2018-04-08T11:28:21+00:00
itsm Treursić2018-04-08T11:15:45+00:00
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ITIL (e-learning): ITIL v3 FOUNDATION: ITIL v3 Foundation ITIL v3 INTERMEDIATE - Lifecycle: Lifecycle - Service Strategy (SS) * Lifecycle - Service Design (SD) * Lifecycle - Service Transition (ST) * Lifecycle - Service Operation (SO) * Lifecycle - Continual Service Improvement (CSI) ITIL v3 INTERMEDIATE - Capability: Capability - Operational Support and Analysis (OSA) *Capability - Release, Control and Validation (RCV) *Capability - Planning, Protection and Optimization (PPO) *Capability - Service Offerings and Agreements (SOA) ITIL v3 EXPERT: Managing Across Lifecycle ITIL v3 PRACTITIONER: ITIL Practitioner
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