ITIL Service Level Management (SLM) Template – Process Guide – Word document and supporting PDF
File type: Word, PDF
Number of pages: 66
This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000. (Word document including Visio diagram of the process)
Ivana Nissen, osnivačica ITS Partner d.o.o.
Kontakt: ivana.nissen@itsm.hr
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