ITIL Service Level Management (SLM) Template – Process Guide – Word document and supporting PDF

File type: Word, PDF
Number of pages: 66

This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000. (Word document including Visio diagram of the process)

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ITIL v3 FOUNDATION:
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ITIL v3 INTERMEDIATE - Lifecycle:
Lifecycle - Service Strategy (SS) * Lifecycle - Service Design (SD) * Lifecycle - Service Transition (ST) * Lifecycle - Service Operation (SO) * Lifecycle - Continual Service Improvement (CSI)
ITIL v3 INTERMEDIATE - Capability:
Capability - Operational Support and Analysis (OSA) *Capability - Release, Control and Validation (RCV) *Capability - Planning, Protection and Optimization (PPO) *Capability - Service Offerings and Agreements (SOA)
ITIL v3 EXPERT:
Managing Across Lifecycle
ITIL v3 PRACTITIONER:
ITIL Practitioner