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ITIL Problem Management Workflow – Process Guide
File type: Word, PDF Number of pages: 50
This document establishes an Problem Management (PM) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
ITIL Request Fulfillment Process – Detailed
File type: PPT, PDF Number of slides: 22
This Document contains detailed description of the ITIL v3 Request Fulfilment Process, including process steps, roles, KPIs, CSFs, interfaces with other processes.
ITIL Request Fulfillment Workflow – Process Guide
File type: Word with PDF Number of pages: 36
This document establishes an Request Fulfilment (RF) process according to ITIL v3 best practice and ISO 20000. (Word document including Visio diagram of the process)
ITIL Service Level Management (SLM) – Process & Implementation
File type: PPT, PDF Number of slides: 45
Document describes the process in detail including very detailed description of Process flow steps.
ITIL Service Level Management (SLM) Template – Process Guide
File type: Word, PDF Number of slides: 66
This document establishes a Service Level Management (SLM) process according to ITIL best practice and ISO 20000.
ITIL Service Strategy Overview
File type: PPT, PDF Number of slides: 49
ITIL Service Strategy overview. Introduction to ITIL: - What is ITIL? - How can ITIL Help your organisation? What is a Service: - Definition of a service - Output vs. Outcome - Service Value - Utility and Warranty - Value
Ivana Nissen, osnivačica ITS Partner d.o.o.
Kontakt: ivana.nissen@itsm.hr
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ITIL (e-learning): ITIL v3 FOUNDATION: ITIL v3 Foundation ITIL v3 INTERMEDIATE - Lifecycle: Lifecycle - Service Strategy (SS) * Lifecycle - Service Design (SD) * Lifecycle - Service Transition (ST) * Lifecycle - Service Operation (SO) * Lifecycle - Continual Service Improvement (CSI) ITIL v3 INTERMEDIATE - Capability: Capability - Operational Support and Analysis (OSA) *Capability - Release, Control and Validation (RCV) *Capability - Planning, Protection and Optimization (PPO) *Capability - Service Offerings and Agreements (SOA) ITIL v3 EXPERT: Managing Across Lifecycle ITIL v3 PRACTITIONER: ITIL Practitioner
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Poster! ITIL v3 Service Lifecycle model, ITS Partner - free download!
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ITIL poster, CFN people CSE(Controlled Service Environment) Implementation roadmap - poster – Glenfis ) Android App - ITIL ® v3 Foundation Exam Questions Apple App - ITIL ® v3 Foundation Exam Questions